Returns & Refunds
If something is not right with your AQSAURA order, we will make it right.
Report a problem within 24 hours
Contact us within 24 hours of delivery if:
- An item is damaged, spoiled or past its date.
- An item is missing or different from what you ordered.
- You were charged more than the total shown on your order.
Please have your order number ready, and a photo of the item if it is damaged.
What we can do
Depending on the problem, we will replace the item, deliver what was missing, or refund the amount for it. We cannot take back custom or personalised pieces that were delivered in good condition.
Refunds
Orders are paid in cash on delivery, so refunds are made in cash on a later delivery or by another method we agree with you.
Cancelling an order
You can ask us to cancel an order before it has been shipped. Once it is out for delivery, please report any problem using the steps above instead.
Contact us
You can reach us through our contact page.